Booking a tour:
you select your interested tour, please click the "Book
this tour" button at the bottom of the tour page.
Then fill in the form and submit it. Or you can just simply
click the "Book a
button on the left hand of this page. Then
choose your selected tour from the tour list and fill
fhe form and submit it. Of course, you also can email
us which tour you would like to book along with your names
and dates of your travel at firstname.lastname@example.org
Our sales manager will get back to you shortly regarding
Finding travel buddies:
you have found your interested tour but travelling alone
and want to share the prices and have fun, please pick
button on the left hand of this page and fill the form
and submit. Your interested trip will be listed on our
"Join set departure" page and we will find you
Joining a set departure:
If you are travelling alone and want to join a not big
group, this is for you! Please click the "Join
button on the left of this page
and see our trip set departures and see whether someone
already registered for that departure and looking for
travel buddies or not. If yes, you can click on the "Join
now" button and fill the form and submit. If not,
please go to the "Registration"
page and register yourself there! We will do the rest.
How to confirm your trip with
Our clients are kindly asked to transfer
500-1000 USD per person (depending on the tour class) as
trip deposit to confirm their trips/spots on the tours with
The trip deposit is made by either of the following ways:
a. Bank Wire Transfer to Selena Travel bank account
b . Online by your VISA / Master card (Secure website Verified
*In all cases, the payer is responsible for transfer/card
The remaining balance of the total payment is transferred
30-60 days prior to the trip departure on paid upon your
arrival in Mongolia in cash USD. All reservations are subjects
to cancellation if deposit is not received on its due date.
deposit is only partially refundable if the client cancels
the trip because of any personal matters. Tour cancellation
policy is different for different tour, but mostly a non-refundable
100-300 USD admission charge is deducted from tour deposit
if you cancel your tour some 90 days prior to the departure.
You will be informed upon your tour booking with exact
details of your chosen tour.
Trip deposit is refundable for the following reasons:
- In any cases of severe infectious diseases like the
SARS, bird flu or the like. But only when the WHO
(World Health Organization) states Mongolia as a dangerous
- Any political or military rebellions, civil wars in
- Natural disasters like flood, landslides, earthquakes,
sand storms in Mongolia.
Responsibilities of Selena Travel
for Tours in General:
The responsibilities of Selena Travel
are strictly limited. As a tour operator, we organize,
promote, and sell tour programs consisting of certain
travel services, including guide service, surface transportation,
domestic air transportation, excursions and accommodations,
which we purchase or reservation from various suppliers.
The suppliers providing services, for our tour programs,
are independent contractors and they are not agents or
employees of ours.
To the extent that we are involved
in booking air transportation for you, we act as your
agent and not as an agent for the air carrier. However
we promise that we are responsible for the willful or
negligent acts of our partner travel agent for the land
We will be responsible for any fluctuations
in currency devaluation, park fee increases, taxes, or
fuel surcharges after we have received the full payments.
And we reserve the right to correct promotional or pricing
errors or to increase the tour price in the event of cost
increases due to changes in airfares, currency devaluation,
park fee increases, taxes, or fuel surcharges before we
receive your reservation deposit.
We are not responsible for any terrorist
attacks, political unrest, war, earthquake, landslide,
delay, cancellations or dealys of airlines and train companies.
We are not responsible for any unauthorized
extra services which the client requires with the local
agent or local guide or the driver contemporarily in the
different cities beyond our confirmed itinerary. In this
case we do not accept any reliability for any loss including
shopping, extra attraction and destinations. But we will
try our best to help our clients get outside of the puzzled
conditions including chase compensation if any damages
or losses occurred. Our mission is to care for and provide
an exceptional experience to every person who travels
If you have a special request:
If you want something else besides the mentioned programs,
you simply send an email to us saying your special desires.
We will send you an offer that have to be confirmed.
Tour and sightseeing:
All tours and sights will be guided by professional licensed
English (Japanese, French and German) speaking guides and
will be transferred by cozy vehicles. Sequence of seigntseeing
may be changed from the order shown in the itinerary if necessary.
Mostly all meals are served during our tours as specified
in each itinerary or hotel package.
Full Board consists of 3 meals (B, L, D) a day.
Most of Our Tour Prices Include the Following Services:
- Accommodation as per the itinerary in hotels (H) and Ger
camps (Gc) or Tent (T)
- Meals as listed in the trip itinerary
- All domestic transportation
- Domestic flights in Mongolia/China/Russia where applicable
- Round-trip transfer airport/train station-hotel-airport/train
- Guiding & interpreting service
- Tickets for Cultural activities and museums according
to the itinerary
- Entrance fees for National parks
- Lunches and dinners in Ulaanbaatar include 1 soft drink
- Visa support invitation letter if needed
- Return ticket confirmation service
- Horse/Camel riding, boat sail, kayaking fees according
to the itinerary if applicable
Services not included in the tour
International air tickets, travel insurance, passport and
visa fees, expenses of personal nature, excess luggage fees,
services not stated in the itinerary.
Single supplement for hotel room and Ger at tourist camps
in the countryside is available at certain charges, and your
request must be informed at least 30 days beforetrip starts.
Tips and taxes:
Airport departure tax (15 500 MNT or 13 USD) and custom fee
are not included. Tips to the staff, guides and drivers are
not included and are left for your discretion.